Instruction: keep the layout of the current page: dark hero, “Common scams” card grid (7 cards, warning icon), “Safety guidance” pill grid, red “Suspect fraud?” banner, then the reporting section. Use “STB Remit” throughout. Reporting contact details below were checked on 30 September 2026; re-check them before launch.
Eyebrow: FRAUD AWARENESS
Headline: Stop. Check. Send safely.
Subheadline: Once money has been paid out, it can be very hard to get back. Take a moment to check who you are paying and why — a genuine person or organisation will never mind you checking.
Heading: Common scams
Intro: Criminals often target people who send money to family abroad. These are the scams we see most often. If a request sounds like one of these, stop and check before you send.
Card 1 — Family emergency scams
Someone messages or calls pretending to be a relative — often from a new number — saying they’re in trouble and need money urgently. Call the person on the number you already have for them before you send anything.
Card 2 — Romance scams
Someone you’ve met online builds a relationship over weeks or months, then asks for money for a ticket, a visa, medical bills or a business problem. Never send money to someone you haven’t met in person.
Card 3 — Investment and crypto scams
You’re promised high or “guaranteed” returns, often through social media, a messaging group or a fake celebrity advert. Real investments are never guaranteed. Check the firm on the FCA Register before you invest.
Card 4 — Prize, lottery and inheritance scams
You’re told you’ve won a prize or are owed an inheritance, but must pay a fee or tax first. If you have to pay to receive money, it’s a scam.
Card 5 — Job and money mule scams
A “job” asks you to receive money into your account and send it on, or to pay for training or equipment. Moving money for someone else can make you part of a crime. Never let anyone use your account.
Card 6 — Loan-fee scams
You’re offered a loan but must pay an “arrangement” or “insurance” fee before it’s released. A genuine lender won’t ask you to send money by money transfer before giving you a loan.
Card 7 — Impersonation scams
Someone claims to be from your bank, the police, HMRC, the Home Office, a delivery company or STB Remit, and says you must pay or move your money to keep it “safe”. Hang up and contact the organisation using a number you find yourself.
Card 8 — Purchase and rental scams
You pay for goods, a car or a rental property you haven’t seen, and they never arrive or don’t exist. Don’t pay strangers by money transfer for things you buy online.
Heading: Warning signs to look out for
You’re contacted out of the blue and asked for money or personal details
You’re rushed, pressured or told to keep it secret
You’re told what to say if we ask about the reason for your transfer
The offer sounds too good to be true
You’re asked for your password, PIN or a one-time security code
Payment details suddenly change, or you’re asked to pay someone you’ve never met
Heading: Before you send: Stop. Challenge. Protect.
Stop — Take a moment to think before you send money or share your details.
Challenge — Could it be fake? It’s OK to refuse or ignore a request. Only criminals will try to rush or panic you.
Protect — If you think you’ve been scammed, contact us straight away and report it (see below).
Small print: This advice is based on the national Take Five to Stop Fraud campaign.
Heading: How to stay safe
Check requests by calling a number you already know and trust
Never send money under pressure
Always tell us the true reason for your transfer
Never share your password or security codes — STB Remit will never ask for them
Never let anyone else use or control your STB Remit account
Only send money to people you know and trust
Double-check your recipient’s details before you pay
Contact STB Remit straight away if something doesn’t feel right
Short explainer under the grid: We ask about the reason for your transfer to help protect you. If someone has told you to give us a different reason, that is a warning sign of a scam.
Heading: Suspect fraud? Text: Contact STB Remit straight away. If your transfer hasn’t been paid out yet, we may be able to stop it. Button: [phone icon] +44 7517 878358 Small text under button: 09:00–17:00, Monday to Friday · or email [CONFIRM: help@stbremit.com / info@kansonservices.co.uk] · or use in-app chat
Heading: Report fraud and scams
If you’ve sent money to a scammer
Contact STB Remit immediately on +44 7517 878358.
If you paid us from your bank account or card, tell your bank too. You can call 159 to reach your bank’s fraud team safely.
Report it to the police (details below).
Report to the police
England, Wales and Northern Ireland: Report Fraud — reportfraud.police.uk or 0300 123 2040. (Report Fraud replaced Action Fraud.)
Scotland: Police Scotland on 101.
If you’re in immediate danger, call 999.
Report suspicious messages
Scam texts: forward them free to 7726.
Scam emails: forward them to report@phishing.gov.uk.
Scam messages pretending to be HMRC: forward emails to phishing@hmrc.gov.uk or texts to 60599.
Small print: Contact details for these public services were checked on 30 September 2026. See the government’s Stop! Think Fraud campaign for the latest advice.
Footer link line: Also see our Complaints procedure if something has gone wrong with a transfer, and our Terms, clause 12 on keeping your account secure.
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